Maintain the everyday essentials.
Endpoint monitoring, scheduled updates, device inventory and routine maintenance. Know what needs attention before deciding what to do next.
YOUR LOCAL TECHNOLOGY PARTNER
Your business moves.
Your IT should
keep up.
Practical IT maintenance, scheduled support and a clear plan for what comes next. Built for small businesses across Northeast Michigan.
Remote support & scheduled on-site appointments.
Evenings and weekends. Scope and availability confirmed first.
THE CWI SERVICE APPROACH 01 / 04
Your devices
Your network
ONE CLEAR PLANCyberWatch Innovations
Your people
01Understand the environment
02Maintain the essentials
03Support & plan ahead
Built around your business.
Veteran-owned Clear, written scope Remote + on-site By appointment
BUSINESS IT
Less guesswork.
More getting things done.
When technology becomes one more job on your list, it’s time for a clearer approach. CWI helps you understand what you have, maintain it and make informed decisions.
Give your people a way forward.
Scheduled remote help, Microsoft 365 administration, employee setup and vendor coordination. A defined support scope, explained in plain language.
Make your next move a better one.
Security configuration reviews, backup planning, network improvements and equipment replacement guidance. Prioritize the work that fits your business and budget.
HOW WE WORK
Good IT starts
with a conversation.
We start with what your business needs.
Then build a practical path forward.
- 01
Understand.
Tell us what’s working, what’s getting in the way and when you need support. We confirm whether CWI is the right fit.
- 02
Define.
Review the recommendation, service boundaries, timing and price. Any assessment, cleanup or project is scoped before work begins.
- 03
Move forward.
Get the agreed work scheduled, document what matters and review the next priorities. Keep decisions clear as your needs change.
THE PERSON BEHIND CWI
Technical experience.
Local accountability.
Ryan WaltonOwner, CyberWatch Innovations
Technology support works better when you know who you’re talking to.
CWI is led by Ryan Walton, a U.S. Navy veteran and IT Director with experience in networking, endpoint management, infrastructure and technical support.
Based in Au Gres, CWI brings that experience to small businesses and local residents through practical recommendations and scheduled service. You get a direct conversation about what you need and what CWI can deliver.
U.S. Navy veteranIT operations experienceNortheast Michigan based
Availability you can plan around. Service is currently scheduled for evenings, weekends and agreed appointments. Continuous automated monitoring does not mean continuous human response.
BEYOND BUSINESS IT
Local help.
For the other things, too.
Home computers and focused technology projects have a place here. Each starts with a conversation and an agreed scope.
A little help
for your home tech.
Slow computer, a new device or a software problem? Ask about a repair appointment, remote help or ongoing residential care.
$30
per device / monthCurrent residential care rate
New subscriptions include monitoring, available security-alert review, scheduled supported updates once configured, and 15 minutes of remote help per device monthly, pooled within the household. Existing agreed terms continue. Repairs, parts, security licenses, backups and extra work are separate.
Ask about residential careBuild a better setup.
Wi-Fi improvements, workstation setup, network deployments and camera projects. Start with the site, the goal and a scoped recommendation.
Discuss a technology projectKeep your online presence useful.
Website builds, refreshes and maintenance for local businesses, churches and nonprofits. Clear content, practical functionality and a defined plan for ongoing care.
Talk about your websiteSTRAIGHTFORWARD PRICING
Choose the care.
Know the cost.
Scheduled IT maintenance and support for Northeast Michigan. Start with the level of help you need; confirm the complete scope and monthly total before enrolling.
Remote support and on-site visits by appointment, primarily evenings and weekends.
FOR YOUR HOME
Home Computer Care
$30per device / month
Routine care and a familiar person to call when your computer needs help.
- NinjaOne-powered computer health monitoring
- Scheduled system and supported application updates
- Routine maintenance and available security-alert review
- 15 minutes of remote help per device monthly, shared within your household
KEEP THE ESSENTIALS RUNNING
Business Maintenance
$175per month / up to 5 computers
Additional computers: $35/month each
- NinjaOne monitoring, scheduled updates and routine maintenance
- Hardware and software inventory
- Standard maintenance automation and device policies
- Monthly findings and practical recommendations
Scheduled troubleshooting available at $100/hour.
Discuss maintenance ↗MAINTENANCE + PEOPLE SUPPORT
Business Care
$325per month / up to 5 computers
Additional computers: $65/month each
- Everything in Business Maintenance
- 2 hours of scheduled remote support each month for up to 5 computers
- Help with everyday computer and software problems
- Approved software installs and device adjustments within your support allowance
10 computers: $650/month with 4 support hours. Extra approved support: $100/hour.
Discuss business care ↗Compare capabilities and plan details
Plan services begin after onboarding, with supported devices, update schedules and access agreed. Features vary by operating system, device and licensed products.
| Capability | Home Care | Business Maintenance | Business Care |
|---|---|---|---|
| Device-health monitoring and alerts | Included | Included | Included |
| Scheduled OS and supported application updates | Included | Included | Included |
| Hardware and software inventory | Device records | Included | Included |
| Standard maintenance automation and policies | Routine device care | Included | Included |
| Remote troubleshooting and background tools | 15 minutes/device/month | $100/hour | 2 hours/month for up to 5 computers |
| Software deployment and configuration changes | Uses support time or quoted separately | Quoted separately | Uses support time; large rollouts quoted separately |
| Monthly findings and business device documentation | Business reporting not included | Included | Included |
| Custom scripts, integrations and device provisioning | Scoped project | Scoped project | Scoped project |
| Endpoint security / antivirus / EDR | Separately quoted license and configuration | Separately quoted license and configuration | Separately quoted license and configuration |
| Device and cloud backup, recovery and email archiving | Separately quoted | Separately quoted | Separately quoted |
| Mobile-device, server, virtual-machine and network monitoring | Separate scope | Separate scope | Separate scope |
| Advanced asset, vulnerability, browser and service-desk modules | Assessed on request | Assessed on request | Assessed on request |
Business Care support is shared across the account: 2 hours for up to 5 computers, then 24 additional minutes per added computer monthly (10 computers: 4 hours; 15: 6 hours). Routine plan maintenance does not reduce that allowance. Home support is pooled within the household. Unused support time expires monthly; additional work requires approval. Existing customers retain their agreed terms until changes are agreed.
Monitoring is automated; human review and response follow your service agreement. Hardware, security subscriptions, backup storage, Microsoft licensing, onboarding, extensive cleanup, travel and projects are separately quoted. A monitoring platform alone does not guarantee malware prevention or data recovery.
Need one-time help?
| Service | Rate | Minimum / billing |
|---|---|---|
| Residential remote help | $75/hour | 30 minutes ($37.50), then 15-minute increments |
| Residential on-site help | $95/hour | One hour |
| Business help without a plan | $125/hour | One hour |
| Extra business-plan support | $100/hour | Remote: 15-minute increments. On-site: one hour. |
| Business onboarding | Estimated at $125/hour | Written estimate; inherited repairs scoped separately |
On-site visits are by appointment. Any travel charge, hardware, licensing and additional work are quoted before approval. Camera, network and website projects receive individual estimates.
TECHNOLOGY & PARTNERSHIPS
Local service.
A broader toolkit.
Work directly with CWI for day-to-day care and access to a wider range of business technology when your needs grow.
NinjaOne
THE PLATFORM BEHIND YOUR DEVICE CARE
More visibility. More ways to help.
CWI uses NinjaOne to monitor computer health, schedule updates, maintain device records and deliver remote assistance. Routine automation helps keep maintenance consistent across supported devices.
For larger needs, the NinjaOne platform also offers capabilities for backup and recovery, mobile-device management, asset management, vulnerability management, remote access, documentation, ticketing and integrations. We assess and quote the appropriate modules for your environment.
Discuss your device-management needs ↗Pax8
CWI IS A PAX8 PARTNER
Your needs can grow. Your options can too.
Through our Pax8 partnership, CWI can source and help manage solutions from a broad cloud marketplace. You have a local contact to help choose suitable products, arrange licensing and plan implementation.
- Microsoft 365 and productivity
- Endpoint and email security
- Cloud backup and business continuity
- Cloud infrastructure and IT operations
- Communications and collaboration
- AI tools and business applications
Tell us the outcome you need. We will check product availability, compatibility, vendor requirements and pricing before recommending a solution.
Ask about software and cloud solutions ↗Marketplace access expands the options we can source; products and advanced modules are not automatically included in a care plan. Licensing, setup, ongoing management and support responsibilities are confirmed in your quote. Vendor names identify the platforms and products discussed; no certification level or direct partnership with every marketplace vendor is implied.
Do you offer immediate or 24/7 support?
No. Service is currently by appointment, primarily evenings and weekends. Response objectives are agreed in your scope. Monitoring may run continuously, but human review and incident response follow the agreed service windows.
What does managed business IT cost?
Business Maintenance is $35 per computer monthly with a $175 minimum. Business Care is $65 per computer monthly with a $325 minimum and pooled remote-support time. Five computers include two hours monthly; ten include four. Support is scheduled within agreed service windows. Onboarding, licensing, backups, servers, projects and travel are separately specified. See the pricing section for complete details.
Can you work with our current equipment?
We start by reviewing your environment and support needs. Supported equipment may be suitable for ongoing care; older or unsupported systems may need separately approved remediation or replacement before CWI can take them on.
Where do you provide on-site service?
CWI is based in Au Gres and considers appointments in Standish, Tawas, West Branch and surrounding communities. Scheduling, travel charges and suitability are confirmed before a visit. Remote work may be possible for locations farther away.
Can I bring a computer in without an appointment?
Please contact CWI first. There is no staffed walk-in counter. We’ll discuss the issue and confirm whether remote assistance or an arranged appointment is appropriate.
LET’S FIND YOUR NEXT STEP
Tell us what
you’re working with.
A business that needs a plan. A computer that needs attention. A project you want to get right. Start here.
Evenings, weekends & scheduled appointments.
Au Gres, Michigan · Serving Northeast Michigan
We’ll review your inquiry and discuss fit, availability and next steps. Sending this form does not book an appointment or create a service agreement.